Order Information

CUSTOMER SERVICE

Telephone Hours:
Monday – Friday

8:00 am to 8:00 pm EST
Toll Free: 800-968-7550
Toll Free Fax: 800-968-7560
Local: 616-784-5400
Local Fax: 616-784-1814
Fax orders may be placed at any time, 24 hours a day. Fax orders received after 5:30 pm EST (6:30 pm for in-state customers) will be processed the next business day.

PICK-UP ORDERS

Monday – Friday:

8:00 am to 5:30 pm (local time) To assure you prompt service when you arrive, pick-up orders must be called in 2 hours in advance. Orders not picked up
within 48 hours will be restocked and a 15% restock fee will be charged.

WEB SITE ORDERS

Visit www.onestopinc.com 24 hours a day, 7 days a week to browse our product catalog. Register for an account to check inventory, place orders, and view specials at your convenience.

Orders received after 6:00 pm EST (8pm for Michigan accounts) will be processed the next business day. Pick up order will be available after 10:00 am.

SHIPPING

THE LATEST SAME DAY SHIPPING IN THE INDUSTRY! Orders that are completed by 6 pm EST will be guaranteed same-day shipment on in-stock items or we give you 10% discount off your merchandise total.

For customers in our one-day ship zone in Lower Michigan, parts of the Upper Peninsula, and Chicago, Illinois, orders that are completed by 8pm EST will ship the same-day – GUARANTEED.

All shipments are via UPS Ground Service and include shipping and handling charges. F.O.B. Grand Rapids, Michigan 49544 (excluding mill direct styles). Same Day shipping guarantee is limited to in-stock items only.

Optional Shipping Available:

THIRD PARTY DROP SHIPMENTS

Drop shipments must be net, credit card or pre-paid. One Stop is not responsible for discrepancies on orders sent to anyone other than the invoiced customer.

NO MINIMUMS

There is no minimum order.

TERMS

COD-Cash: All initial orders are shipped on COD-cash basis. Payment must be made to the UPS driver in the form of a money order, or cashier’s check. Personal checks will not be accepted. Pre-payment methods are available.

COD-Company Check: Upon approval of a completed credit application, customers may make their payment to the UPS driver by company check. Please allow 1-2 weeks for credit approval.

Net Terms: Upon approval of a completed credit application, customers are given 30 days to make payment on the full amount within 30 days from invoice date. Please send payment to: P.O. Box 141365, Grand Rapids, MI 49514.

Any net invoices that are paid by credit card after point of sale will incur a 3% service fee.

Late Fees & Finance Charges: A one-time 2.5% late fee will be charged if an invoice payment is not received by the due date. In addition, a finance charge of 1.5% per month (18% per annum) on balances beyond established terms.

We reserve the right to revoke credit terms. Returned Checks: NSF Checks are subject to a $25.00 surcharge and company check privileges will be reviewed.

Credit Cards: We accept MASTERCARD, VISA and DISCOVER and AMERICAN EXPRESS.

We request you have your credit card in hand before calling to place an order. Cash discount pricing will be lost when a credit card is used. See Pricing Terms.

INVOICE

All paperwork including pick ticket and invoice are enclosed in the shipment. Invoices can be mailed upon request

PRICING

All prices reflect wholesale cash or check discount. Prices for credit card purchases are approximately 3% higher.

Case Pricing: Price per piece of the same style, color and size when shipped in full, un-opened case quantities.

Dozen Pricing: Price per piece when purchased in even dozens of the same style, color and size.

Piece Pricing: Price of individual pieces not bought in solid dozens. Volume Pricing: Case Pricing or Dozen Pricing will be given to accounts who meet the minimum dollar volume requirements as per our Volume Pricing Program. Please call a representative for details.

Note: Prices subject to change without notice. Prices change periodically.

CLAIMS, RETURNS AND REFUSED GOODS

Please check orders for accuracy and inspect all products promptly when received. If there is a discrepancy or error with your order, or you are not satisfied with your merchandise, please contact our Customer Service Specialists within 15 days of receipt of the merchandise. All returns must be completed within 30 days of invoice date. Please have your invoice ready before calling.

ACCOUNT ESTABLISHMENT

One Stop is a wholesale supplier to business customers only in the imprinted sportswear and promotional product industries. In order to establish an account, you must have a tax ID number. A valid ASI or PPAI number may also be requested.

SALES TAX

We are required by law to collect sales tax on all good sold unless we have a properly completed and signed Sales Tax Exemption certificate on file. You will be sent a form to be completed upon opening an account.

GENERAL INFORMATION

Changes and add-ons: In continuing One Stop’s commitment of providing the best service, orders are immediately processed and loaded onto trucks for shipping. Unfortunately, no order changes or add-ons can be made once the order is entered. Please be sure your orders are finalized when you place your order.

Canceling Orders: If an order needs to be cancelled, it must be done within 30 minutes of time of order or restock and freight charges may be incurred.

Prepays: Payment must be received in 5 days or orders will be returned to stock and subject to a 15% restock fee.

Quality: We sell only first quality goods, but exact dye lots, total color fastness and minimum shrinkage are not included in the manufacturer’s warranties.

Member of these groups.

63588 ASI 75085 171213 ONES0001 02926S

One Stop welcomes your comments and suggestions. We value your business and want to help you achieve maximum profitability. Your suggestions help make that possible. Call us at 1-800-968-7550 or fax your comments to 1-800-968-7560.

2686 Northridge Drive N.W. • Grand Rapids, MI 49544 • 616-784-5400 or 800-968-7550 • Fax: 800-968-7560 www.onestopinc.com