Order Information

CUSTOMER SERVICE

Telephone Hours:
Monday – Friday

8:00 am to 8:00 pm EST
Toll Free: 800-968-7550
Toll Free Fax: 800-968-7560
Local: 616-784-5400
Local Fax: 616-784-1814
Fax orders may be placed at any time, 24 hours a day. Fax orders received after 5:30 pm EST (7:30 pm for in-state customers) will be processed the next business day.

PICK-UP ORDERS

Monday – Friday:

SUMMER HOURS: April 1st – December 23rd 8:00 AM – 6:00 PM (local time)
WINTER HOURS: December 24th – March 31st 8:00 AM – 5:30 PM (local time)
To assure you prompt service when you arrive, pick-up orders must be called in 2 hours in advance. Orders not picked up within 48 hours will be restocked and a 15% restock fee will be charged.

WEB SITE ORDERS

Visit www.onestopinc.com 24 hours a day, 7 days a week to browse our product catalog. Register for an account to check inventory, place orders, and view specials at your convenience.

Orders received after 6:00 pm EST (8pm for Michigan and Chicago accounts) will be processed the next business day. Pick up order will be available after 10:00 am.

SHIPPING

THE LATEST SAME DAY SHIPPING IN THE INDUSTRY - GUARANTEED!
Applies to all in-stock orders only. Does not apply to drop ship or mill direct orders. Orders that are completed by 6 pm EST will be guaranteed same-day shipment on in-stock items or we give you 10% discount off your merchandise total.

For customers in our one-day ship zone in Lower Michigan, parts of the Upper Peninsula, and Chicago, IL, orders that are completed by 8pm EST will be guaranteed same-day shipping on in-stock items.

All shipments include shipping and handling and are F.O.B. Grand Rapids, Michigan 49544 (excluding mill direct styles). Shipment is made via UPS ground service unless otherwise specified.

Optional Shipping Available:

• Truck line (LTL) Shipments.
  Orders must be received by 5:00pm EST to ensure same day shipping.
• FedEx Next Day Air, FedEx 2nd Day Air, 3rd Day
  Additional $5.00 charge (using your FedEx Number). No 1st Overnight FedEx service available

THIRD PARTY DROP SHIPMENTS

Drop shipments must be net, credit card or pre-paid. One Stop is not responsible for discrepancies on orders sent to anyone other than the invoiced customer.

NO MINIMUMS

There is no minimum order.

TERMS

COD-Cash: All initial orders are shipped on COD-cash basis. Payment must be made to the UPS driver in the form of a money order, or cashier’s check. Personal checks will not be accepted. Pre-payment methods are available.

COD-Company Check: Upon approval of a completed credit application, customers may make their payment to the UPS driver by company check. Please allow 1-2 weeks for credit approval.

Net Terms: Upon approval of a completed credit application, customers are given 30 days to make payment on the full amount within 30 days from invoice date. Please send payment to: P.O. Box 141365, Grand Rapids, MI 49514.

Any net invoices that are paid by credit card after point of sale will incur a 3% service fee.

Check by Phone: Accounts approved on company check or net terms may use this service. A valid Bank Routing Account Number is required. Funds are automatically deducted from your checking account.

Late Fees & Finance Charges: A one-time 2.5% late fee will be charged if an invoice payment is not received by the due date. In addition, a finance charge of 1.5% per month (18% per annum) on balances beyond established terms.

We reserve the right to revoke credit terms. Returned Checks: NSF Checks are subject to a $25.00 surcharge and company check privileges will be reviewed.

Credit Cards: We accept MASTERCARD, VISA and DISCOVER and AMERICAN EXPRESS.

We request you have your credit card in hand before calling to place an order. Cash discount pricing will be lost when a credit card is used. See Pricing Terms.

INVOICE

All paperwork including pick ticket and invoice are enclosed in the shipment. Invoices can be mailed upon request
GO GREEN! Call customer service and request your invoices be e-mailed to you or your accounts payable department.

PRICING

All prices reflect wholesale cash or check discount. Prices for credit card purchases are approximately 3% higher.

Case Pricing: Price per piece of the same style, color and size when shipped in full, un-opened case quantities.

Dozen Pricing: Price per piece when purchased in even dozens of the same style, color and size.

Piece Pricing: Price of individual pieces not bought in solid dozens.

Volume Pricing: Case Pricing or Dozen Pricing will be given to accounts who meet the minimum dollar volume requirements as per our Volume Pricing Program. Please call a representative for details.

Note: Prices subject to change without notice. Prices change periodically.

Special Orders

Need something we don't stock? We can special order any style, color, or size you need from the brands we distribute. Minimums may be required and will vary by mill. Please call a representative for further details.

CLAIMS, RETURNS AND REFUSED GOODS

Please check orders for accuracy and inspect all products promptly when received. If there is a discrepancy or error with your order, or you are not satisfied with your merchandise, please contact our Customer Service Specialists within 15 days of receipt of the merchandise. All returns must be completed within 30 days of invoice date. Please have your invoice ready before calling.

• Absolutely no returns on printed, washed or decorated merchandise. Inspect all garments before printing.
• No returns will be accepted by our warehouse without a valid return authorization number.
• One Stop will not be responsible for claimed shortages on orders shipped to an address other than the sold to account.
• Merchandise returned after 30 days will be credited the lowest price within the last three months.
• All returns, including returns due to customer ordering error, are subject to a 15% restocking charge.
• We cannot accept returns on opened inks or supplies. Valid returns on these items must be shipped back to One Stop in proper packaging. Return goods damaged in transit will not be eligible for full credit.
• All unclaimed or refused C.O.D. shipments are subject to a 15% restocking charge, in addition to freight and C.O.D. charges.
• Please indicate defects in merchandise must be indicated by placing tape over the flaw.
• All sales on closeout styles are final. NO RETURNS

ACCOUNT ESTABLISHMENT

One Stop is a wholesale supplier to business customers only in the imprinted sportswear and promotional product industries. In order to establish an account, you must fax a completed TAX ID FORM. A valid ASI or PPAI number may also be requested.

SALES TAX

We are required by law to collect sales tax on all good sold unless we have a properly completed and signed Sales Tax Exemption certificate on file. You will be sent a form to be completed upon opening an account.

GENERAL INFORMATION

Changes and add-ons: In continuing One Stop’s commitment of providing the best service, orders are immediately processed and loaded onto trucks for shipping. Unfortunately, no order changes or add-ons can be made once the order is entered. Please be sure your orders are finalized when you place your order.

Canceling Orders: If an order needs to be cancelled, it must be done within 30 minutes of time of order or restock and freight charges may be incurred.

Prepays: Payment must be received in 5 days or orders will be returned to stock and subject to a 15% restock fee.

Quality: We sell only first quality goods, but exact dye lots, total color fastness and minimum shrinkage are not included in the manufacturer’s warranties.

Member of these groups.

63588 ASI 75085 171213 ONES0001 02926S

One Stop welcomes your comments and suggestions. We value your business and want to help you achieve maximum profitability. Your suggestions help make that possible. Call us at 1-800-968-7550 or fax your comments to 1-800-968-7560.

2686 Northridge Drive N.W. • Grand Rapids, MI 49544 • 616-784-5400 or 800-968-7550 • Fax: 800-968-7560 www.onestopinc.com