EASY STEP BY STEP ONLINE RETURNS:
TRACK THE STATUS OF YOUR RETURN ANYTIME ONLINE
Here at One Stop we want to make the return process as simple and convenient as possible.
Any return should be painless, whether it's a customer canceling an order, incorrect or defective merchandise received or you just ordered too much. In order to streamline our return policy we are introducing the ONLINE RETURN option. All you have to do is log into your online account, go to My Account, Create A Return and then follow the steps.
Feature You'll Love: Check the status of your return at any time on the VIEW RETURNS page.
QUICK TIP: Most questions can be answered by carefully reading our complete return policy and by following the step by step instructions at the top of the "Create a Return" pages.
First, log into your account at Onestopinc.com. Go to "My Account" at the top right and choose "Create a Return." Follow the easy steps to find and select the order, items for return and reasons why. Be sure to fill out all the details to avoid errors.
The orders listed are only for the last 30 days. If you are inquiring about an item that was ordered more than 30 days ago please contact customer service at 800-968-7550.
If the reason for return isn't listed please contact customer service to discuss the matter.
Select "View Returns" under "My Account" to see a list of all returns that initiated online. Returns that were initiated by calling customer service will not show under your online "My Accounts" info. Choose the return you would like more info on to see return details and status updates.
Your credit is not applied to your account until after we receive the merchandise back at our warehouse and it is checked in through our receiving department. As soon as we have received the merchandise back, it can take an additional 3-5 days to be processed. Credit card returns may take an additional 2-3 business days once we apply the credit. Please check with your individual bank regarding how long funds may take to be available after a return.
How your credit appears will depend on how you originally paid. If you paid for your order by credit card then we will credit your card back the return amount minus any applicable fees. If your order was paid for by cash, check, or Net terms then the credit will be applied back towards your One Stop account. If you have a zero balance it will be applied towards a future order. If you have net terms and the invoice has not been paid yet then the credit will come off the outstanding invoice.
We are most interested in making sure that you purchase the right items for your needs. If you are not sure what to order, please contact our Technical Support at 1-616-784-5400 ext. 221 for assistance before making a purchase. One Stop can only make suggestions as to what may be suitable for your business needs but ultimately cannot be held accountable for dissatisfaction of equipment or product capability.
If there is a discrepancy with your order, or you are not satisfied with your merchandise, please initiate a return online here. If your order was not processed accurately we will make it right! Please Submit an order issue here or contact a Customer Service Specialist directly. We will initiate an RA# and a Merchandise Return Label for any incorrect items sent and immediately ship replacement items at no additional cost. Please have your invoice ready before calling to expedite our processes.
All returns must be completed within 30 days of invoice date.
We cannot accept returns on opened inks or supplies. Complaints regarding the performance of the items purchased will be filed with the manufacturer. Product Lot numbers are required for research and, if necessary, the manufacturer may wish to contact the user directly for trouble shooting. If the manufacturer deems the product defective, One Stop will offer a replacement product of either the same or similar product. If no product is available, a credit may be issued for the value of the product only. A Merchandise Return Label (MRL) may also be issued for the approved items for return.
All sales on equipment are final. One Stop does not accept returns or exchanges on sublimation printers, heat presses, dip tanks, or Roland equipment.
Depending on the issue, either our Technical Support team can resolve the problem and a return may not be necessary or the manufacturer can provide direct support and process returns or exchanges based on the condition of the equipment and warranty agreement.
Approved exchanges for damaged/defective items will not be accepted without receiving an RA# from us prior to sending item(s) back.
Item(s) must be sent back in its original factory packaging/box with all materials, install kits, pamphlets, etc.
In the event we have to replace damaged or missing items it will be shipped via Ground Service.
